Website / Repair Tracking Platform
Web Development
Feb '25 - Mar '25
This was a custom job for a mobile device repair shop, made up of a new website and an in-house system for managing the repair process. The system tracks each incoming repair, together with orders, ordered parts and invoices. It keeps both the technicians and the customers up to date on the status of every device. The goal was to give the shop one place to follow a repair from start to finish.
Challenge
The main challenge was the database. It had to stay accurate with the constant flow of mobile devices that companies send in, and up to date with the frequent price changes manufacturers make on each part. A second hurdle was keeping the system itself up to date. It depends on technicians updating every ticket as a repair progresses, so a messaging service was added to send messages and stop devices from lingering around longer than necessary.